BookMyShow — No intimation of refund 3 weeks down

The show slated for 11/april was cancelled last minute, with no intimation provided to customers. we were amongst the many customers who braved the bombay traffic on a friday evening to make it to the venue only to be told by the security that there was no show. after multiple attempts at 'chatting' with the AI bots on their app, because of course they don't think it wise to invest in a human and responsive customer service process, i am still to recieve any intimation of when i can expect a refund - three weeks later and still wondering with complete silence from the bookmyshow team. appalling!