[Resolved] BookMyShow — no option to cancel or refund
Bangalore, Karnataka, India
I booked movie tickets online by mistake for today intead of tomorrow. I immediately called support and they say no cancellation or refund allowed for it.
What the hell is this! They charge lot as internet handling fees, this that etc etc and dont even provide an option to cancel and refund?
It is really disgusting.! And really workst experience with bookmyshow!
Complaint marked as Resolved Sep 27, 2017
Verified SupportBookMyShow Customer Care's response, Aug 26, 2017
We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.
We being aggregators, post the transaction is successful, have zero authority for the said transaction.
We did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.
In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.
Hope this resolves your concern.
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
|4 Comments Updated:||Share0Tweet0|