[Resolved]  BookMyShow — no refund after 20 days and worst customer support

I booked 8 tickets for the show 'oh! Hello by rahul dua' on 28th feb 2020 that was to be held in chandigarh on 28th march 2020. I paid rs.4091 for that. On 17th march i received an sms and mail that the show is canceled and the refund will be processed shortly. Then on 23rd march, i received a mail saying that the refund has been processed and will be credited to my account in 5-7 days. When already 10days passed i reached out to their customer care by mail. They asked me to wait for another 2 days as there may be some delay.
After 2 days i again emailed them, as it was already 14days passed, asking about the status of my refund, they asked me for the bank statement. I replied to them with my bank statement. I got a reply that my "refund is processed and will be in my bank account shortly". Then i replied to them that it has been 14days already, but no refund is credited. They said they will help in this regard. But received no update from their side.
Again after 2 days, i emailed them. They again asked for my bank statement. And the same thing happens. No valid reply from their side.
This thing happened multiple times. It has been 21days already but no refund is credited to my account. Even no help is provided by the customer care. Very disappointed by a brand like bookmyshow.