BookMyShow — No refund for cancelled movie tickets

I had booked 3 tickets for an 8:50 am show of Thor: Love and Thunder at IMAX Wadala, Mumbai on 8th July 2022. The show was cancelled without prior notice and I was told refund would be processed within 5-7 days. It's been more than 10 days and there's no sign of refund. Customer care responds by saying the cinema has not informed and the cinema says ticket provider will refund. Please help.
Booking ID WJBF8N4