BookMyShow — Non-professional behavior from Bookmyshow

I have Play credit card which offers Rs. 500 off every month for movie tickets. I could not avail this offer from October as there is fault from Bookmyshow and they accepted it. They said that as compensation they will give Rs. 500 as bms cash on 08.11.2024 and mentioned that I will get the voucher by 24 to 48 hours i.e. 10.11.2024.
But today is 13.11.2024, still I didn't receive the voucher. Also I want to mention they don't respond to mail properly. I have to raise the issue in social media, only then they reply.
They are saying everyday that I will recieve the voucher but I didn't.
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Nov 13, 2024
Updated by debayan datta
Last time at the time of conversation regarding offer issue, they said that they will send mail as confirmation of issuing bms voucher and by that time they've asked how much I will rate them from 1 to 5 where 1 is low and 5 is high. I told that it is 5. After cutting the call, I realised that they didn't send mail regarding voucher. They just need the rating, not doing proper work
 
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