BookMyShow — Online ticket booking | |||||
Tried to book a ticket for the Batman vs Superman show today.. Checked everything and paid the same also. I am in Bangalore and the confirmation I received is that the booking is done for nashik location which is nowhere near Bangalore. I have spoken to the bookmyshow support team and they have denied total support stating money cannot be returned. I have understood that part. What I was looking for was a transfer of the ticket to Bangalore location and I am ready to bear the extra expense. They up front on my face denied any support to me. I have the booking number and screenshots. Also the conversation recorded which I had with bookmyshow support folks including their supervisor.. Was this information helpful? | |||||
 3 Comments | |||||
Comments
Hi,
We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.
We being aggregates, post the transaction is successful, have zero authority for the said transaction.
But like it was discussed and brought to your notice, we have no authority once the transaction is successful. The cinema has those seats blocked and it's deemed as sold.
Also, we did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.
In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.
Hope this resolves your concern.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.
We being aggregates, post the transaction is successful, have zero authority for the said transaction.
But like it was discussed and brought to your notice, we have no authority once the transaction is successful. The cinema has those seats blocked and it's deemed as sold.
Also, we did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.
In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.
Hope this resolves your concern.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
money got deducted
tried to book10 tickets for two states movie. but it shown retry and money got deducted 1768/- rs.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
57%
Complaints
1528
Pending
0
Resolved
852
View all 1528 BookMyShow reviews & complaints
+91 22 3989 5050
+91 22 6508 8960
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme, Mumbai, Maharashtra, India
View all BookMyShow contact information
Selected Bangalore location and city central mall in Bangalore 6th jayanagar..and I get ticket for nashik location.. This must be a joke