BookMyShow — payment failed money debited

Address:

530017

I have booked my movie ticket for today at varun inox 10:45pm show, executive seats b1, 2, 3, 4 for the movie spyder. At the time of payment, it has shown payment success but soon in the afternoon i received that the payment failed even though the amount got debited! When do i get the refund? What is the process for that and how will i know if the tickets are blocked but the payment has failed. I'm trying to contact customer care but i see zero response. Very bad experience