[Resolved] BookMyShow — Refund amount not received o[censored]nbooked movie tickets

bulbulbuli

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400099
Website:	www.bookmyshow.com

Hello,
i am ankita jain i have booked my movies tickets online through bookmyshow website on 12th feb 2016. I have paid the advance booking amount through debit cum atm card. They received the money immediately and a message displayed on my phone that movie tickets are not booked due to some error occured. The company assured me that within 10 working days timeline i will receive the refund. But i havn't receive the refund amount yet. I had also mailed them on their help desk but they are not responding now as if nothing has happened. They had told me to activate my wallet so that i can receive the refund amount in my wallet but i havn't got it back yet. Kindly do something.
Thanks

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Complaint marked as Resolved

Verified Support

Feb 27, 2016

BookMyShow Customer Care's response Hi Ankita, Really sorry about this instance that caused you trouble. We did have this checked in our database and found one unsuccessful transaction on[protected] for which your tickets were not confirmed. The refund for the mentioned transaction has been processed from our end on[protected] itself to your respective account from where the amount was debited. The amount ideally gets reflected in your account within a maximum of 5-7 working days or 10 working days in case of a nationalized bank. You may quote the RRN number[protected] to your bank for any further details as this amount has already been refunded and your bank now stands in a better position to help you with this. Thank you for your kind co-operation and patience and also for being our valuable customer. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.