BookMyShow — Refund for failed Online movie ticket

Hi,

I am Niloffer Muneer. I booked 1 ticket for Top Gun 2 Movie using BookMyShow.com for PVR Cinema, Lulu Kochi, for 1:55PM show for date 31st May 2022 using UPI.
After selecting seats and entering the UPI ID. The transaction was intitated using UPI and was successful. Also got a message that the amount has been debited. But there was no message showing transaction successful in bookmyshow.com.
An amount of Rs 457.82 was debited.
This transaction was done 20:17 PM on 29th May 2022.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from citibank for deduction of money.

I kindly request a refund of Rs 457.82/- from bookmyshow.com

Transaction Details are:
UPI/[protected]