BookMyShow — Refund of amount due to cancellation of movie by theatre

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Book my show

I booked 2 tickets for Spider man No way home for Rs-1057, Booking ID : WHPR6N8 on 16th of December in the Logix mall, Noida. The movie was cancelled by the theatre and I requested them for a refund to which they told us that it will be refunded my Book my Show as we booked it from them now It’s been almost a week but I did not receive my refund. Please resolve the same as soon as possible as it was a big amount for me I would like the refund of the whole amount. Thanks