[Resolved] BookMyShow — special offer redemption issue!

PrakashKunju

from Kumbakonam, Tamil Nadu

Website:

www.bookmyshow.com

IS BOOKMYSHOW SITE DENYING CUSTOMERS TO AVAIL 'LISTED' OFFERS? I have been using BOOKMYSHOW site to buy movie tickets online, using a debit card & i could see a Rs.100 offer open (listed) on that debit card, but just when I applied the APPLY OFFER button, nothing happens. On top is the SKIP OFFER button (curiously!) & the very moment we choose the "SKIP. OFFER" option, things roll out fast & i ended up paying the FULL amount. This has happened on every occasion i tried, so it is NOT A RANDOM CASE OF SYSTEM ERROR! It appears to be very deliberate. Since the offer is only Rs.100 most o[censored]s may overlook. But it may be considered that I have been taking up the matter with BOOKMYSHOW help desk atleast on 4 diffrrent occasions (& over 20 mails in all ) with absolutely no redressal of my genuine grievance! The connected banks need to be aware of it. They should do a random check & take BOOKMYSHOW to task!

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Mar 25, 2018

Complaint marked as Resolved

Verified Support

Feb 22, 2018

BookMyShow Customer Care's response Hi,

We know this must have caused you trouble.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Feb 22, 2018

Updated by PrakashKunju Anyone reading this post (book my show staff or others), just go to bookmyshow site & book a ticket & avail a listed OFFER bank debit/credit card or to avail a special offer from Idea etc. In my case on all the 5 occasions i can remember last 2 months, i could make the payment only when I SKIPPED availing the offer! Someone please try out & post your comments. On checking with the bank they informed me my a.c is of excellent standing & there was no reason why bookmyshow server could not grab the offer through the bank credit link. Between these service providers & in the middle of these special offers they are all doing good business, mostly at our expense. As the saying goes, ethics in business is limited to the appearance. It's just business, nothing personal. There aint any free lunch! "Free" & "offer" are just easy baits to win a client base!

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Comments

PrakashKunju

from Kumbakonam, Tamil Nadu

Anyone reading this post (book my show staff or others), just go to bookmyshow site & book a ticket & avail a listed OFFER bank debit/credit card or to avail a special offer from Idea etc. In my case on all the 5 occasions i can remember last 2 months, i could make the payment only when I SKIPPED availing the offer! Someone please try out & post your comments. On checking with the bank they informed me my a.c is of excellent standing & there was no reason why bookmyshow server could not grab the offer through the bank credit link. Between these service providers & in the middle of these special offers they are all doing good business, mostly at our expense. As the saying goes, ethics in business is limited to the appearance. It's just business, nothing personal. There aint any free lunch! "Free" & "offer" are just easy baits to win a client base!

PrakashKunju

from Kumbakonam, Tamil Nadu

Book my show has posted (wrongly!) that my complaint as RESOLVED. It is NOT REDOLVED YET! I have provided them all the details & all that I have received as response was glossy phone calls from club talkers (trained to side track the real issue !). Curiously mh complaint has made an impact! *BOOKMYSHOW has now corrected their algorithm to PROMPT a reply (on their own!) blaming the respective bank for not extending the assured offer! (Hahaha!!) Now we get a quick reply "the bank can not extend the following offer for this request"! (Hahaha!) Does BOOKMYSHOW intend to project India's banks as stupid or crazy to provide their valued customers an offer then decline when the client tries to avail that entitlement? How crazy is that!! Other than making BOOKMYSHOW get smarter to avert future red flags from alert clients like me, my complaint has made no impact! My genuine complaint remains unresolved. I hereby urge respective banks to criss check BOOKMYSHOW's entitled offers utilisation out & take corrective measures ASAP. (As banks are not at the liberty to cross verify with clients on the entitlement redemption part of the transaction. Pan india number of attempts for offer redemption could run into lakhs of rupees daily, if not crores. Chances to siphon the funds is there. Banks need to push for client details or authenticate redemption through OTP sent directly to its valued client. It's time this is thoroughly checked out !