BookMyShow — Tickets cancelled even after payment processed, no refund received

On 27 May 2023 I had booked movie tickets on BookMyShow worth Rs. 898 with Transaction ID T2305271410551012623296 and UTR[protected]. The amount was deducted from my account but the booking was cancelled. I had initiated a refund, and the app shows that the amount has been refunded, but I have not received the amount till date.
I have reported the transaction multiple times, but to no avail.