[Resolved] BookMyShow — Wrong date tickets booked online | |||||
I have booked 8 tickets for 25 dec at ambience mall today but when i got ticket confirmation it is for 27 dec which is very annoying. Its working day and we will not be able to make it. The money is not refundable when i called the mall. I need you to look into this issue as it is common and one of my fdds recently posted on FB about his suffering still i went ahead and booked and faced same issue Bookkng id Hi Customer, Booking ID: W7UB2Y8. Seats: CLASSIC-H24, H25, H26, H27, H28, H29, H30, H31, 8 seat(s) for Dangal (U) on Tue, 27 Dec, 2016 4:20pm at PVR: Ambience, Gurgaon (AUDI 04). Please carry your CC/DC card which was used for booking tickets. Was this information helpful? | |||||
Mar 11, 2017 Complaint marked as Resolved Verified Support Feb 07, 2017 BookMyShow Customer Care's response Hi, Your view on the situation is very important to us. We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service. Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold. Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end. Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed. Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets. Assuring you of our best services at all times. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |||||
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We know this must have caused you trouble. Please accept our apologies for it.
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Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.