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BookMyShow — Wrong timing n language

Address:400097
Website:Bookmy show

I booked 7 tickets for bahubali at metro inox mumbai.. Dated 1 may 2017 for the show timing 10.30 p. M.
The app kept hanging while processing the payment... I got the confirmation of the 7. P. M. Telugu show.. I have to complain to the consumer support about this.. I have suffered a loss of inr 3595.30
I had to buy 7 tickets again fr the same amount for the 11.15. P. M. Show..
Please assist as bool my show or the theatre athourities had no assistance provided i kept calling bookmyshow customer care but of no use.. We r being urged by the government to go cashless and this is how the merchants like boolmyshow harass customers.. No refund or cancellation policies.. Even airlines n railways have some policies..
Please assist..

Aqsa imran
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May 02, 2017
Updated by Aqsa Imran Which department will provide assistance kimdly help.. im sure there mite be many other people with such issues..
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Comments

I have booked my tickets through this app my payment is deducted but tickets not booked due to transaction failed...after mailing that complaint to helpdesk bookmyshow the reference complaint no is 3891249
Pls help me its a huge amount of rs. 647

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Seeing there advertisement i have prebooked tickets on book my show. on day before release they said " Dear Customer, apologies your Pre-book could not be confirmed as per the preferences selected. We have processed your refund of Rs.580.00. It should reflect in 10 working days".

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I have a book a movie ticket in bookmyshow app money taken from my account but there is no confirmation mail and then I m cancel my ticket I want to refund my money to my account
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Today morning I booked my ticket to certain problem me and my family not able to go to cinema when we called book my show they told not able to cancel the ticket
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I have prebooked tickets for the movie bahubali2 the conclusion in radhika (Ecil) but there is no conformation status(seat no) so please help me.
Thank you
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