[Resolved]  Bosch Home India — 1 of 429 expand all print all in new window washing machine wab16161in complaint not resolved even after a week

Address:

Bhopal, Madhya Pradesh, 462026

Dear sir/madam,

I purchased a washing machine wab16161in on 2nd october'2016. Around three months back, i shifted to bhopal and during last week, the machine developed leakage from bottom area and i am extremely dissatisfied with the response of your service support. A team of technician was sent and it was told me verbally that the mouse has damaged /eaten some internal part because of which the problem has come and it needs to be replaced on paid basis. Then i objected on this and raised the issue and challenged them to convince me and show me the part eaten by the mouse. Then again technician was sent and he found out that the drain pump was broken from inside and said that he has also not seen this type of failure in his lifetime. On the second day, his supervisor spoken to me and said that since the installation was not done by the authorised service person and hence this failure has occurred and i have to get is replaced on paid basis.

Now my question is that no one said told us at the time of installation that i need to necessarily get the machine uninstalled/installed by your authorised service person whenever i get relocated and what precaution we need to take during transportation. Still we made sure that those are taken care of, specially mounting of bolt before transportation and removal of same during installation and the flatness of machine was also ensured using spirit level. Even the original packing of the machine was used during transportation.

More over the machine developed the issue after 3 months that means there is no point blaming the transportation and installation for the same. I am sure you need to take it up with your r&d team and this case can be analysed so that necessary improvement can be done at your end and customers should not suffer.

I have made at least 6 calls to your call centre and they always say that, the matter has been escalated and complaint is still open.

On 28th july also, some one from the your local service team called up and i explained everything to him and he said that he will look into and reply me after discussion with the concerned authorities to replace the same.

At last i am feeling cheated after buying your product and if it does nor get resolved, i may have to take it up to consumer forum as well.

With a heavy heart i am making this complaint to you and i expect that it should be resolved on priority and machine will be repaired in warranty.

Thanks and regards,

Atul mahore
Contact no - [protected]