My tumble dryer purchased on 17th May 2019 for ₹34, 199/- has had a PCB failure and I was quoted ₹17, 000/- for PCB replacement.
I am absolutely shocked that Bosch is perfectly fine with rubbing this day light robbery onto a customer’s face for a PCB which is about the size of a human palm.
Not only that; when I trying to escalating this issue with the Siemens Bosch Management; I am simply redirected to the authorised service center time and again and the service center is merely quoting me the prices set by the “system” set by BOSCH India.
I have been repeatedly trying to tell the call center personnel that I am not interested in speaking to the authorised service center as they DO NOT CONTROL the system prices. The Bosch company management decides these prices. Yet she ended up redirecting me the service center again.
Your Bosch management is so disgraceful that they don’t mind charging more than half the amount of the original invoice of the dryer on the the customer in the pretext of chips and spares.
We Indians should be told about how BOSCH are fooling us in the name of German engineered appliances and charging us a whopping ₹17000 merely for a PCB.
If the customer care center and Bosch senior management has some shame left I would like to be redirected to the coward management of Bosch Siemens to know the reason for these explosively high prices for spare parts which aren’t affordable by a normal middle class indian. You people are not fit for selling your appliances in India sadly.
I will ensure I tell this tail to whosoever I know so that they know the true face of owning Bosch and Siemens appliances here in India.
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