Bosch Home India — Bosch Dishwasher not working for 5 months

Address:

Mumbai

I had registered a complain for Bosch dishwasher showing water tap fault in May 2021. First a person came, and saw the machine and gave me some details that it will cost about Rs.2500/- for the part. After leaving my premises he called up and said another part required costing 9000/- then when i told him about company bill he said he will do privately. He had already taken 800/- as visit charges . My fault i did not take receipt. I refused to get it done privately. Then again i called Bosch and registerd complaint. One Mr. Anil Saroj came from Nutronics Enterprise, again charged me 800/- but this time I took receipt. He said inlet pipe needs to be replaced as the integrated water pump in the pipe is not working. He left. Next day one Mr. Ashraf called for service and I said already someone came and attended. Mr. Ashraf goes ahead and closes my case without the dishwasher being repaired.

I waited for few days till i got message case is closed. Restarted the process with Bosch again and they said ashraf closed the case. Mr. Anil saroj hasnt responded since even after taking money. Then when I complained again to bosch with this above matter all over again, I got a call one day from Mr. Ashraf that prt has arrived and he is coming over. No notice give. I was out rushed home to accomodate him as my dishwasher has been not functioning for months by now. He comes and checks machine again and says its not inlet pipe but sensor. Replaces it, shows me it is working and says one month warranty. This was on 24 July 2021. After that I first time I tried to use dishwasher on August 1 but same problem showed. I tried calling him and also messaged him on whats app immediately. Today it is 18 August, he does not answer my calls neither replies to my messages. I cant get nutronics number. I complained again to bosch on August 6 they too havent reverted.

Bosch being such a big brand has such poor response and service. For months i have been unable to use my dish washer which is bought for convenience. I am fed up with the quality of customer service in India and how customers are treated like nobody.

I am hoping to get some resolution on this.