Bosch Home India — bosch refrigerator with bottom freezer not cooling

Address:

Mumbai City, Maharashtra

My 1st complaint was placed on19.4.19. Fridge typekgn57a1501/06 purchased on 19/4/19. They said system chocked and gas charging needed. I paid rs.800 visiting charges and gas filling rs5800/_ on 3/5/19. Even after this upper compartment was not cooling and after a week ice formation in upper front of freezer. Advised to switch off fridge and defrost completely then restart. Few days entire fridge works then same problem recurs so then technician is sent to reduce gas. Even after all this problem continues. On 25/6/19 technician arrives and says fuse thermal sensor should be replaced. Then no news. After followup another technician arrives on 29/8/19 and checks fridge and says the same but does nothing. On 18th their so called sr technician who earlier visited comes with parts and says the parts do not need changing and are in good condition and says he has unchoked a pipe. After this there is no cooling at all, not even the freezer which was atleast forming ice. This cat and mouse game continues. Now they i. E bosch service centre conveys to me they are again going to fill gas.

Please expedite this complaint at the earliest
I have even spoken to mr. Prashant desai mobile [protected] who is the branch manager.