[Resolved]  Bosch Home India — bosch service problems

Address:	Bangalore, Karnataka, 560102
Website:	www.bosch-home.in

Hi,

This is regarding my complaint which is registered on 4th dec 2017 through phone. Please find the details below.

4th dec 2017 — complaint registered through phone (Order id: [protected])
5th dec 2017 — one executive visited my home and said board is fully gone and needs to be replaced. He just spent 5 min and came to conclusion. I have checked about the price, but he said he needs to check from his office. He agreed to let me know the price following day.
8th dec 2017 — since i did not hear from him for two days and he was not reachable on phone, i have called up toll free number again. (Order id: [protected]). Executive who attended me again promised me that with in same day someone will call from bangalore and update me regarding the price.
9th dec 2017 — again called in toll free number, since there was no response from service center. Another promise made again during this call.

Could you please let me know what is happening. Even last time when my washing machine stopped working during warranty period, it took almost 2 month to fix it. (17/7/[protected].

Product details:
Bosch washing machine
Model: wax20168in
Purchase date: 06/09/2014
First time broken :17/07/2016

Please do the needful and let me know when you are going to fix this.
I have also tried to reach you through mail, as always i got a response saying "we regret for the inconvenience is being caused. We are escalating your concerns to our concerned team and they will revert to you soon".
I don't have any option other than waiting for their call. Please let me know if there is any way of escalating complaint.
Please try to fix, this time. I will make sure not to buy bosch next time onward.

Thanks,
Bijesh krishnankutty