| Address: | H.no:- 76, Khorlim, Mapusa, Goa, Next to Holy Cross Convent Khorlim |
I purchased a bosch front load washing machine on 14th Dec 2019. In under 3 years the drum started making sounds in November 202. To which i filed for service. The see rep in less than a minute says the suspension has failed hence the noise. He said this is because I didn't service the unit 2 years. Please tell me which customer is told to call service after 2 years by sales team at purchase. Plus im still in the second year when i have called for service.
He claims service will be a whopping 13 thousand so better exchange the unit fo 18 thousand.
Tell me dear Bosch management would you buy a washing machine that in under 3 years this becomes your course of action? I have used LG, whirlpool, and other top loads in past forpast 30 years and in service paid nothing more that a thousand in repairs. How do you wish to stay competitive if 13k repair bills are quoted to customes. You repair staff say bosch machine is single sealed unit can't be repaired so even after 2 years what would have they said to me if the machine was making sounds in jan 2022, 10 month before today?
I'm completely disappointed with outcome. Before the noise started the machine ran with no sound, infact at spin rate it had a silky jet engine sound. Now its a garbage disposal unit.
I should have stick to lg ir bought iFB which is still running fine at my other residence bought in 2015. Compare the quality performance of both units.
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