[Resolved]  Bosch Home India — bosch washing machine-poor service

Address:

600091

Team, i raised a complaint on 25th jan where the following is the service request no - [protected]. Followed my complaint a technician turned up and he said our washing machine drum was damaged which was shocking because while i purchased the dealer as well as bosch website claims that the best part of the machine was drum & motor which got damaged within four years of purchase in spite o[censored]sing fairly. Likewise the water we use in the machine is also not salty.

However i agreed for changing the drum which is approx.40% of the new machine cost and the technician said it will take 10 days for him to replace a new drum and i said i am ok with it.
Till today nobody bother to attend the complaint in-spite of repeated reminder from our side. Bosch & team, all i can say is i am working in a reputed company in a key position, take my advice if you don’t care about your customer nobody cares about you in future.