To
The service manager
Bosch home appliances
Sir,
I have purchased the bosch front loading washing machine model /e-nr:wab 16161 in/12, serial no.[protected] on
[protected], from Asian Radio House Sangli, Maharashtra. Bosch service engineer installed and commissioned the machine.
Until last year, I did not notice any issues with the machine, but then I found rust patches in the housing before completing 2 years of period. The left-hand side bottom portion of the housing is heavily rusted and is extended up to the front left-hand corner and the bottom. Also I found the rust portion paint started peeling off like paper and rust particles are falling down.
On analyzing the peeled portion the base preparation for the portion like primer coating, and red oxide coating has not been carried out before applying the final coat of white coat. Also, think the rust is formed due to internal leakage.
I contacted the toll-free services of Bosch but I was informed that the warranty of the machine is over. I feel the process of rusting is quite long and this could be because of manufacturing defects like not preparing the surface of the housing before the final coat.
I am forwarding herewith, the images of the rusted portion of the housing and peeled off rusted paint sheets for your reference.
Now I request you to kindly depute your personnel to study the discrepancy and recommend for free replacement of the housing.
I hope Bosch which is the no.1 leading manufacturer of the washing machine will definitely look into the matter and take the action.
Thanking you
Yours sincerely
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