[Resolved]  Bosch Home India — Bosch washing machine -wak20160in

Address:	560068
Website:	india.bosch2.en.nectar-farm.com/customer-service.html

I am avani shikha tripathi. The mail underneath has been sent to consumer forum as i am sick of talking to you people.


Product : bosch wasing machine
Product id : wak20160in
Purchase date : 19th july, 2015

I am writing to you to file a complaint about the customer service from bosch home appliance department. The service desk office incharge from richmond circle office, bangalore. Treated my complain very badly.
I am calling bosch from last tuesday i. E, 31st may 2016 and have not got the assistance till today.
First of all my complain was not even registered than on screaming they registered the complain on thursday i. E., 2nd june 2016 commiting assistance within 48 hours, but when till saturday afternoon 4th june 2016 i didn't receive any call i called the customer care and told them i am filing the case top consumer forum then i received a call from techician who visited my place but didn't come inside my house saying it's raining madam i'll come on monday to assist and the manager mr velmurgan on phone commited things to be fixed on monday morning 6th june but still nothing is happening now they are saying tomorrow. According to their policy they said within 24 hour assistance, when we bought the product the customer care told 48 hours no it's more than a week.

My complain id is [protected].

This is not the first time i am suffering with this product one more time it has happened, it took 2 weeks for them to assist.

In conclusion, i wish that this matter will be settled immediately as everything that transpired has caused a great deal of stress and hassle on my part.

I look forward to hearing from you regarding this matter soon.

Sincerely,
Avani shikha tripathi
+91 [protected]