[Resolved] Bosch Home India — bosch washing machine - wak24168in serie 4 not working - purchased 3 month before

bosec01

from Mysore, Karnataka

Address:	Mumbai City, Maharashtra, 560068
Website:	Website : www.bosch-home.com/in

Bosch washing machine - wak24168in serie 4 not working - purchased on 9th mar 2017.
Registered a complaint (Sr[protected] on 13th july at 9 am.
I found that there is no proper response bsh even as on today (17th) 19.30 ist. Hence the issue now is much more than sr[protected] reported pertinent to washing machine.
I have made several calls to toll free number to get issue resolved.

Rude behavior, showing disrespect to customer & arrogance of all those who have interacted with me so far. This also includes bangalore branch people of bsh.
List of people with whom i have spoken with so far - faisal azir, christeena kurien, sunil yadav, dhansuka, vikas yadav, nazya, nambiar ajesh and
. I have also spoken with bangalore branch manager of bsh - karthik /
Service manager - navneet & rishikesh

My time and money is literally go wasted. I am kept on idefinitely waiting from 13th aug to till date. It is a very serious matter to be reported by a customer.
I request this forum to
(1) intervene at the earliest and initiate stringent disciplinary action against bsh employees.

(2) suitable compensation for waisting my precious time and money by having purchased this product from bosch home appliance (Bsh).

(3) written apology from bosch home appliance (Bsh).

Full address of company :

Bosch home appliances.

Bsh household appliances manufacturing pvt. Ltd.

Arena house, 2nd floor, road no. 12, midc,

Andheri (East), mumbai - 400093.

Toll free number :[protected]

Email : service.[protected]@bosch-home.com

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Aug 19, 2017

Complaint marked as Resolved

Bosch Home India customer support has been notified about the posted complaint.

Jul 18, 2017

Updated by bosec01 Please be informed that India customer support is just a call center for creating service request and routing the same . SR has been created and routed to Bangalore branch .

BSH employees of the Branch office located at Bangalore are not at all in a mood to resolve this issue in a manner acceptable to me .

They interacted in very rude maaner, shown arrogant attitude ( Branch Manager - Karthik, Service manager - Navneet & Rishikesh ), made sarcastic remarks .I do not want their involvement in this issue any more .

Request to give direction to Bosch Home India customer support to make Zonal office ( of BSH Household Appliances Manufacturing Pvt. Ltd. located at Bangalore ) intervene in this matter at the earliest and arrange for F2F meeting .

Verified Support

Jul 18, 2017

Bosch Home India Customer Care's response Dear Sir,

We regret the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@bosch-home.com so that the matter can be looked into on an urgent basis.

With Regards,
Bosch Home Appliances Team

Jul 18, 2017

Updated by bosec01 Please be informed that I have written 5 emails to Bosch Home India Customer Care( service.[protected]@bosch-home.com) so far and customer care did not bothered to giver proper response for all these mails till date . I have shared mobile number in the mail sent to them

It is surprising to note that when the issue is brought to notice of consumer complaints forum, Bosch India customer care responded "immediately "as if Bosch India customer care were not aware of this issue and that they should engage the customer respectfully .It is really shame on Bosch Home India Customer Care to feign ignorance and exhibit hypocrsy.Even though mobile number was shared in those mails sent to them, Bosch Home India Customer Care did not try to reach me .

I received very casual email responses from Bosch Home India Customer Care .I have email evidence to proof this point .Mails were received from Aksay Gaurav / Simant Tawde of BSH Household Appliances .

I want Bosch Home India Customer Care to acknowledge this unconditionally in writing . Aksay Gaurav / Simant Tawde of BSH Household Appliances Manufacturing Pvt. Ltd should find my mobile number in any one of 5 mails received from my side .

Can Bosch Home India Customer Care deny these facts ? why do you conduct yourself like this ? Bosch Home Appliances. should not stooped to this level of cheapness and act of smartness.

My grievances are as noted below :

My precious time and money literally go wasted and still getting wasted because of Bosch Home Appliances.I am kept on idefinitely waiting from 13th Aug to till date to get the issue resolved . It is a very serious matter to be reported by a customer .

I request this India consumer complaints forum to
(1) intervene at the earliest and initiate stringent disciplinary action against BSH employees of bangalore branch .

(2) Suitable compensation for waisting my precious time and money by having purchased this product from bosch home appliance ( BSH) .

(3) Written apology from bosch home appliance ( BSH) .

Thanks
Biju Oommen

Jul 18, 2017

Updated by bosec01 Request quick response and resolution for my complaint & grievances reported in this forum ?

Jul 19, 2017

Updated by bosec01 Could you please direct BSH Household Appliances to take up the whole issue very seriously and respond at the earliest without delaying any further ?

Thanks
Biju Oommen

Jul 20, 2017

Updated by bosec01 Request quick response to complaint raised and grievances notified in this forum .

Jul 21, 2017

Updated by bosec01 If you are not getting any response from BSH Household Appliances, Mumbai, please try to get in touch with below office location .

BSH Household Appliances Manufacturing Pvt. Ltd.
No. 8, Ground & First floor, 15th Cross, 6th Phase, JP Nagar
Bengaluru 560078
www.bsh-group.com