Bosch Home India — Defective dishwasher no update

Address:43 Cyprus palms Near world one school school Hafeezpet Kondapur hyderabad

Purchase a dish washer ( DW SMS66GI01I) is giving trouble
We contacted service providers they come and say it is due to ray bite
It happened three times.they change the parts and again same thing after 1 month
First question is how does ray go inside
Second Is the outside material is so poor quality that rat can eat
What is the solution for it
Is the machine a defected piece and has a hole which was not suppose to have

Next to that machine we have Samsung washing machine .rat has never spoilt it
I don't understand the reason
I have asked other persons in my community . They are not facing the problem
This machine is a defected piece and needs to be replaced

I called service manager
He told me that company model has a hole for air vent (big hole sothat air should enter with rats)
No mesh because air will go but not rats
I really don’t understand this concept
He also explained me that because food particles are there it will attract insects but model designers didn’t think about that so strange
Either company is making fool of customers or the machine is defective piece
Can you please help
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    Bosch Home India Phone
    +91 22 6751 8000
    Bosch Home India Address
    Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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