Bosch Home India — Delay in repair of dishwasher and high cost of service

Address:	Chennai, Tamil Nadu, 600090
Website:	boschindia

The company does not have proper technical support to handle the faults and repairs for the products manufactured by them. We had a dishwasher which could not be repaired by the service center team for more than 3 months even after taking the same to the service center. No communication from the service center on the status and no proper reply regarding the progress of the job. It was last stated that the spare part for this model is not now manufactured. How can the company sell the product if they do not have a proper road-map of providing maintenance support. Also the company charges Rs.800 for the service engineer site visit which is very abnormal while companies in similar class and product range charge only Rs.300 for a similar visit. The charges for the site visit is not commensurate with the services rendered. There are looting the customers in a big way and are only collecting huge service charges without rendering proper support.