Bosch Home India — Fake product and Indecent behaviour

Address:

BSH Household Appliances Mfg Pvt Ltd, Khasra No 41/17,24, Khata No 354/370, Netaji Subhash Vihar, Tikri Kalan, New Delhi-110041

I've purchased Bosch 32L Convection M/W HMB55C463X on 21.10.2020. I received a fake product, in turn; and have been registering complaints about the same repeatedly for the last 6-7months. The M/W would not heat at times and would not bake a cake some other times. Company could not send any technical person to correctly identify the fault and mend the appliance. Later, its door refused to shut and it became literally useless!! I raised complaint about the same and a technician came and tried to mend the door. When asked as to why even the mechanical part of the product is not working fine; he literally didn’t have an answer!! A week later, same problem started, and the door refused to shut altogether. I again raised the complaint; technician revisited and said that a part needs to be replaced. He left mentioning that he would request to HO for the part. One day, I received the information that the product can't be repaired as the required spares are discontinued from the company side, and hence they have initiated a refund against the same. I fail to understand how the company could discontinue the spares for a product whose warranty is proclaimed for a period of 2 years!!
The refund process again took some 25-30 days, after a rigorous follow up from my side. After the amount was transferred, I asked them to get the product lifted from my place as it has been a literal piece of junk all through the year and was occupying space at my home!!
After a follow up of another 10-15 days, today, on 02.10.2021, one fine person turns up to lift the product without a Company's ID/Receiving letter/Return challan!! When asked for the same, he asked me to talk to Mr. Naveen Saini( who claimed to be senior to Narender Singh, Branch Head- Gurugram) who threatened to initiate a legal procedure against me and to send an advisory from the company for not returning the product. Is BOSCH hiring such illiterate managers who do not even know the basic rule of generating an invoice/bill against any transaction?? How could I hand over the product to anyone just like that!! The person was neither having a company ID, and he didn’t have any return invoice either!! After a long, heated discussion, Mr Naveen shared a fake invoice on WhatsApp to the person who came to lift the product (who’s actually a field-boy of 3rd party logistic company), and not to me, which amounted to INR 21, 200/-, while my product costed INR 12, 299/-. When asked about the difference in amount, he started using abusive language and threatened me to be ready to face dire consequences!! Do you wish to tell me that BOSCH is hiring illiterate GOONS as managers who are there to threaten the customers and at the same time perform an organised LOOT in the company itself!! Who’s going to pocket the difference amount of 9, 000/- ??? Why a return challan has not been sent when the product has to be lifted??? Why’s Mr Narender taking a personal interest on an Off day and even threatening me to return the product without the challan??? And finally, when a fake challan was shared (to the labour class person, not directly to the customer), why there was a difference in the amount???