[Resolved]  Bosch Home India — fault in refrigerator

Hi,

This is in relation to a complaint we made 2 months back about our refrigerator. (Id no: [protected]/7 for you reference). The complaint was about less cooling and water dripping inside the refrigerator. After few follow-ups, the complaint was attended. As part of resolution as explained by the technician, a technical part was replaced. I was charged some rs 2500 (Approx. – i do not remember the exact amount). However the problem was not resolved even after that. We kept following up with the technician and the call center about it. Technician and senior technicians made multiple visit but could not identify the problem. The last time they visited was about a month back when they left some loggers inside the refrigerator. Since we have been following up again but with no success and nobody had turned up yet to collect the logger and provide resolution. Additionally since 1 month, we believe the problem had further increased as the refrigerator started making annoying noise which last for about 10 mins and it happens almost twice a day. I am afraid that the condition of the refrigerator is degrading day by day.

We are really unhappy with the way this entire issue has been handled by bosch engineers. Honestly, we are not going recommend bosch products from now on to anyone which we proudly used to do before.

Finally, let me know if bosch can resolve this technical issue for a bosch’s own product or not. I will only wait for your response until tomorrow (07-april) and else i will find a local repair for this and stop troubling bosch.

An irate customer