Bosch Home India — Faulty/poor quality front load washing machine.

Purchased bosch washing machine 4 years ago from Reliance digital nagpur, Maharashtra.

4 days ago, it started leaking water from below. Almost entire water quantity was draining from bottom of the machine.

When I opened front panel, I found that entire plastic covering of the drum was appearing as if it was joined by applying heat along the circumference of the met drum. That joint got separated at lower position and water was leaking profusely from that Crack. When enquired on Bosch customer service, they are estimating repair cost of about INR 14000.

My question is..
1. Did I get a defaulter piece.
2. Is Bosch fooling Indian customers by selling such a low-grade plastic. Nobody is likely to peep inside until there is problem.
3. Does Bosch has a provision to replace this faulty part free of cost?

Machine cost was about 28k, now after 4 years 14k.

I would appreciate if any authority comments on this problem before I prepare an informative video of the problem in public interest..