Bosch Home India — Front load washing machine drum

Address:

Bosch Home India

3 days before when i was washing time hear some up normal sound from the machine after that its got stuck and not moving drum i call to service center one lady is attend the call send one technician he came and examine the issue then he said me its need to be change all drum set and some other parts its cost above RS 15000 this company technicians are not repairing any parts just changing only we call for repair pls let me know what is
the process from Bosch company. I paid that technician 800Rs for service charge i got one receipt written as ABS associates, ANTS building Near padnilam temple, kollam, kerala