Bosch Home India — Front Loading Washing Machine Drum Noise

Address:

Bangalore

I have a 6 kg Bosch Washing Machine. It has an issue with the drum making a lot of noise while rotating.
Machine is just a couple of years old and is under warranty which I paid Rs.3999/-.

The machine is making so much of noise even neighbours ask me which brand it is and I have say it is BOSCH

I have raised a request Service Req Number [protected], called 3 times before the recent one and twice service personnel visited and did nothing. The second guy said this looks like a manufacturing problem, there is a bit of rusting inside and drum is an issue, this will get replaced with a new machine. Then two days later he called me and said that the drum will come under warranty but I have to pay Rs.13000/- to fix as the internal part is rusted. I refused to pay and he closed the ticket.

I had a Samsung front loading washing previously and not a bit of rusting in the machine. My parents have had an IFB front loading machine for the last 15 years and it also doesn't have any rusting.

If a Bosch machine is getting rusting in 2 years, it means the material used in the Bosch washing machine had quality issues when it was built.
And the service personnel who visited the second time has agreed to the same

Now I have called 3 days before and finally told the same to the escalation team and they have raised the issue to have replacement of the machine.

Now the bangalore service center guys are back to square asking the issue, then telling me to pay Rs.12000/- now.

I am being tortured by the service center people asking for the same things again and again, asking me to pay when I have extended warranty.

Please do the needful to get the machine replaced, as I have faith in Bosch as a brand. Rust has shown up after 1.5 years on the bottom, which should not happen on a galvanised steel body used by Bosch in building a washing machine, I am sure there is some manufacturing defect. I do understand that one in a hundred would miss the standards. But please understand a customer's issue and do the needful.