[Resolved]  Bosch Home India — Got a damaged bosch hob 3 burner stove

Address:

NO:19 , 3rd street krishna raja nagar extension , Adambakkam, adambakkam

I recently bought a bosch 3 burner hob gas stove 3 months ago, but ever since my life has been hell. 1 week into the product using the ignition went out, it didn't work. registered a complaint which took 2 weeks to reach back. had to arrange for an alternative stove until then. during that period the gas leakage was so high and created a dangerous environment in the house. the technician fixed it 3 weeks after the initial complaint. 2 months after that incident, the small burner stopped working and the big burner was generating strange load sound while trying to ignite. the gas leakage continued after this event. registered a complaint about the issue and as expected they took 2 weeks to get back. the technician said both the burners have been damaged and this will not come under warranty.

i had high hopes for the company products but so far it has been a hellish experience. a poor product, the worst customer service in the industry. the gas leakage is so bad that it turns my house into a fire hazard zone. The response from the service department has been "shell out 8k in order to replace the burners". are you guys kidding me, why the hell am I supposed the shell out 8k for a brand new product which I bought for 20k. I have not received any assistance or help from the company or the agent, this is no longer tolerable and the product has turned into a life hazard in my house. i really need something to be done from the company's side to fix this issue.