Bosch Home India — Irresponsible customer service

Address:

K v houses muzhappilangad

It's been we are using Bosch washing machine, n last we have noticed some issues with our washing machine same day (17.11.21)registered complaint to the customer care, he told that within 48 hrs engineer will contact you n yes he contacted n he also mentioned about the service charges n all. Wen he comes he told us that we have to change the drum of the washing machine wen we enqired him about the expenses he tells us that he doesn't know about some other person will contact you for it..and he left with (so called ) service charge(800₹).since today (25.11.21) they haven't contacted us, infact I have called them thrice...every time they are telling within 48 hrs or 24 hrs engineer will contact you, but very sad there is no response from their side...anyway thank you for your service ..n moving on with something better