Bosch Home India — kdn30vv301 (02) fridge, service providers never replace compalinted fan during those warrenty period

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VENUS DIGITAL ARECADE DEALER

We had purchased a fridge model above with z nr 00443 on may 2019 after the 5th month onwards we had complainted at bosch service agents to look after abnormal highly irritated loud sounds from the fan and belt backside of fridge followed by absence of cooling noted too. Service centre provided guys they had came as per complaint and switch on our non working status into manual observation after switch on power, though it may power off due to fridge were not working so. This history repeats 3times since from 2019and service providers never replace compalinted fan during those warrenty period.
At this covi19 time our zone declared containment zone unfortunately on april onwards the same fan issues started and roaring sounds leads into absent the function of fridge. Now we had compainted then they excused due to said corona 19 issue, finaly some guys reached and politly checked it and told its was due to fan issue, we must buy new one. Though our warrenty were finished.
I hope the same compalaint had registerd during the warrenty period and never suggested a replacement.
I hope you people notice the tricky game.
Shall we forced to approach consumer court and strong social media tagging the above issue.
Sincerly
Dr. Sheby francis