[Resolved]  Bosch Home India — No service on broken down dishwasher

Address:Mysore, Karnataka, 571430

Dear sir/madam,

This is regarding a service request i placed with bosch after the dishwasher which is only a year and half old broke down.
You can get the details of the purchase under the registered mobile number [protected]

The service request was placed 3 weeks ago.

8 days into the request after daily follow ups a technician appeared for a visit. (Mr. Rakesh from mysore)

Then he mentioned that he needs to order a part and i`m still waiting for it since 10 days.
The machine was bought to avoid work for elders which is failing since 3 weeks although bosch promises service response with 48 hours.

I have bought new appliances for bosch for a new home trusting the brand which includes a dishwasher, hob, refrigerator and washing machine which are yet to be installed and am now worried looking at the quality of the service and even considering return of the products.

Could you please expedite this request as its pending for too long.

Thank you
Shruthi
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Oct 31, 2016
Complaint marked as Resolved 
Bosch Home India customer support has been notified about the posted complaint.
Sep 27, 2016
Updated by shruthimadappa
Dear Sir/Madam,

This is regarding a service request i placed with Bosch after the dishwasher which is only a year and half old broke down.

The service request was placed 3 weeks ago.

8 days into the request after daily follow ups a technician appeared for a visit. (Mr. Rakesh from Mysore)

Then he mentioned that he needs to order a part and i`m still waiting for it since 10 days.
The machine was bought to avoid work for elders which is failing since 3 weeks although BOSCH promises service response with 48 hours.

I have bought new appliances for BOSCH for a new home trusting the brand which includes a dishwasher, hob, refrigerator and washing machine which are yet to be installed and am now worried looking at the quality of the service and even considering return of the products.

Could you please expedite this request as its pending for too long.

Thank you
Shruthi
Verified Support
Sep 30, 2016
Bosch Home India Customer Care's response
Dear Ma'am,

We regret the inconvenience caused.We have escalated your complaint. Our customer service
team will contact you shortly.

With Regards,
Bosch Home Appliances Team
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