[Resolved] Bosch Home India — pathetic bosch india customer support | |
I am writing this after my third experience with the customer support team. Their service request handling is pathetic after having faced for bothe refrigerator and washing machine. There is absolutely no coordination with the service request team and the technical team. The best part is that they do even know the meaning of high priority ticket. I had a ticket raised day before evening, after waiting for 24 hrs assured that my ticket will be addressed within 48hrs. This morning i am told that my ticket has been closed and a new request is raised. They are simply escaping from their sla’s. Was this information helpful? | |
Sep 27, 2019 Complaint marked as Resolved Bosch Home India customer support has been notified about the posted complaint. Verified Support Aug 27, 2019 Bosch Home India Customer Care's response Dear Pramila P, We regret the inconvenience caused. Please share your contact and location details here. Also, you can write to us at service.[protected]@bosch-home.com or contact us on[protected] so that our team can get in touch with you soon. Regards, Bosch Home Appliances Team | |
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+91 22 6751 8000
Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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I bought a washing machine from Bosch last month and along with it bought extended warranty and stand, however, having paid the money, haven’t received any documentation confirming extended warranty nor received the stand.
This seems like a fraud and didn’t expect this from a reputed firm like Bosch.
Best
Prasad