Bosch Home India — Pending complaint of juicer
This is regarding my previous email stating non working of my juicer which is bought 2 years ago and your pathetic customer service, i got a call from your BSM that it will be resolved on Monday( this is how you take an escalated issue) and clearly stating that i have to pay the service charges, till now no technician has bothered to visit my place.
As i see your insta, fb and twitter is filled with complaints, i should have gone through before buying your product.
This is regarding my numerous emails sent to your officials of non functioning of my Bosch juicer.The technician visited my place on 16 december and told us part needs to be replaced, on repeated follow ups with him till 29 december, i got no reply.
Now to our utter surprise we get a call that they will reimburse our cost after deducting 30% depriciation cost as the part is not available.my simple question is why we should we agree to the solution provided to you verbally as when we asked that they should write a mail regarding the compensation we are still waiting for the same.
Beleive me, you have tested our patience enough and i have already contacted a consumer forum lawyer, if i will not be getting any suitable reply i will file a case against your company for mentally harrasing us by delaying the complaint and giving a faulty product.
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Bosch Home India customer support has been notified about the posted complaint.