[Resolved]  Bosch Home India — Poor Service Quality

Dear Bosch,
Your team continues to disappoint me and cause great inconvenience to my family. It is more than a month and the issue has not been resolved yet. Everyday, I am making repeated calls to your service manager Swapnil and all I am getting is false promises. Till date, I have never received a proactive call from him giving any update and every time he makes a commitment, I have to follow up by calling him 2-3 times.

I would like to know if there is an internal complaint redressal mechanism within Bosch or there is no other option than to go to a consumer forum.

I have not paid a premium price for such a useless service and I would like to try all my options now. Though I am not expecting any response from you, I am sending this email for my records.

Here is a summary of timeline:

First Complaint Lodged - 21st October 2020 (Complaint Number[protected] Response from your team: The machine needs some part replacement and it will be done in a few days.
Second Complaint Lodged - 26th October 2020 (Complaint Number[protected] The engineer closed the previous complaint without ordering the parts so asked me to raise this complaint. Nothing happened after this complaint.
Issue Raised at service.[protected]@bosch-home.com and Twitter Handle of Bosch - 28 October 2020 - I had raised it to this level and even then, it took 7 days for you to respond.
Engineer Visit After Escalation - 5th November 2020 - I spoke to someone named Swapnil, who claimed to be the Service Manager for Pune, and he said that I will get the replacement in 10 days.
Commitment Date of Replacement - 15th November - Till date, nothing has happened and all I am getting is false promises and baseless commitments.

Regards
Pratik Bakore
[protected]