Bosch Home India — Purchase of new hob and oven

Address:	Gurgaon, Haryana, 122002
Website:	www.bosch-home.com/in/products.html

I had purchase a hob and built in oven from audio voice, gurgaon. When their technician came to install and unpacked, he found both were damaged - hob plate has stains on it and the oven is bent and scratched. Since, then, we have been going through hell running between the retail store and the company call centres. The retail shop is the most callous we have ever come across - they have got their money and promptly washed their hands. They are not even returning our calls. The company call centres only log the complaint - there is no assurance of any turn around time / money refund and they refuse to provide any details to enable escalation of complaints. Really sorry that i ever chose bosch and audio voice - would discourage everyone to stay away from them.