[Resolved]  Bosch Home India — refrigerator cooling-multiple follow ups done (flat 904, bldg 345, kalpataru, mira road)

Address:	400093
Website:	www.bosch-home.com/za/service-request-form.html

Update me the status.

Regret to inform you the pathetic and careless service provided by your visiting engineer, mr. Santosh d karande, from your service center at mahakali caves (Andheri) branch.

Issue was very urgent and was conveyed, that the refrigerator isn't cooling since so many days, all the food stuffs were damaged and we are not even able to store groceries.

You service engineer not only recorded false visiting date also he delayed in raising the request for spare parts.

He actually visited in eod of 22 august but recorded as 21st august.

Inspite of knowing the urcengy of request, he delayed many days in raising the request for spare parts which still now has not been received.

Request was raied on 19th august,
Engineers actual visit 22nd august
Request of spare parts by him : 24th august.

Please treat this as an escalation and assist in fixing the issue asap.

Regards,
Dipesh m. Parekh.
Sap practices (Mumbai)