[Resolved]  Bosch Home India — regarding washing machine stand

Address:Indore, Madhya Pradesh, 452012
Website:www.boschindia.com

I have purchased a washing machine from lotus showroom in indore on[protected], on 30th oct a technician named narayan came for installation, he suggested me to buy a stand for washing machine, he told that if i dont like he will refund my money by deducting 150rs. So i told him to give me one, and collected 1700rs (Without giving any bill to me). Once we started using the washing machine we realized that it is shaking too much because of stand so i called this guy narayan to remove the stand and refund my money. He came and removed the stand, and told that he is going for installation at some other place so he will collect the stand some other day and refund the money. But till now he did not collected it, every-time i call him he says that he will collect this day that day but still not collected. This is really shocking that this kind of people are representing bosch india. I simply want my money back for washing machine stand and take some action against the installation guy.
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Dec 23, 2017
Complaint marked as Resolved 
Bosch Home India customer support has been notified about the posted complaint.
Nov 18, 2017
Updated by joshi_k
If bosch india want I can give his mobile number of technician Narayan.
Verified Support
Nov 20, 2017
Bosch Home India Customer Care's response
Dear Joshi,

We regret the inconvenience caused. Please share your contact details here so that the issue can be looked into on an urgent basis.

Regards,
Bosch Home Appliances Team
Nov 23, 2017
Updated by joshi_k
Hi Bosch Customer Care,

Thanks for looking into it, I have contacted local customer care here in indore and told them that I have raised a complaint in consumer forum regarding same so they have refunded my money.

Thanks for all your help. I hope for a good service from Bosch in future as well.
Complaint comments 

Comments

Severely damaged inside the package itself. (Photos attached). It was replaced in the second day but how can we ensure it is a good package. And we lost two fruitful days trying to correct it. How can a customer ensure that it is a genuine piece.

Bosch Home India Customer Care's response, Dec 1, 2017
Verified Support
Dear Bhagyanath,

We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis.

Regards,
Bosch Home Appliances Team

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