[Resolved]  Bosch Home India — Replacement not given of faulty Bosch Dishwasher

Dec 16, 2016

Updated by uzma azeez My address is
Mr Imran Cutchi
H. No 803, Mariam Manzil,
Behind St. Sebastian Chapel,
Aquem-alto,
Margao,
Goa-403601
Ph:[protected]
Please take a look at the pics I am sending you of the dirty dishes. They are so dirty that they need to be washed after being washed in the dishwasher for more than 2.5hours. Please give me a refund of the amount paid for the dishwasher as the after sales service is so bad that the complaints are not attended to even after repeated reminders. The fate of the customers is in the hands of the technicians who come if they feel like coming, and then do a little bit to check the problem and then even when the problem is not solved they just close the Matter and disappear. I am tired of contacting customer care every month and waiting for their technician to come. If the problem can't be resolved the company must refund the entire amount and end this tiring and time consuming hassle to the customer.

Dec 20, 2016

Updated by uzma azeez After posting this complaint to https://www.consumercomplaints.in the technician Mr Narendra Patel from Bosch came and replaced the filter for the inlet pipe. But the problem still continues. Earlier Mr Junaid from Bosch too tried to solve the problem in more than 10 visits to my house but couldn't. Then Mr Kiran From Bosch tried to find the problem in 3-4 visits to my house and after running the dishwasher and replacing many parts was unable to correct the problem. Mr Somnath, head of Bosch Sales in Goa, promised me to refund the money if the problem is not rectified. Now he has put Mr Victor in the middle saying Mr Victor is the decision maker . Mr Victor, head of Bosch service, is not accepting that the machine has any problems. He says that the problem is with my dishes. Then how is it possible that some plates are clean whereas some other plates of the same type are dirty. If the problem was with the plates then all the plates should be dirty. Whereas 4-5 plates and cups are dirty after the wash cycle and the remaining 4-5 plates and cups are clean. The problem is with the dishwasher. The water is not reaching all the dishes evenly as expected. That's why some plates are clean and some are dirty. Everytime, the technician Mr Patel says we will observe one more time. How many times must a technician visit to solve the problem. Mr Patel has add already come to my house 5-6 times and also opened the entire machine and also replaced the filter and also cleaned the entire machine. Still the problem continues. Warranty means that the company will repair the problem but if that is not possible to repair the machine, then the faulty machine must be replaced or refunded. I want a refund for this dishwasher. I have gone through enough problems with this machine that I don't want it anymore. Even the service is so bad that the customer has to wait for more than a year to solve any problems. Please look into the complaint and please get me a refund.
Thank you.
Mrs Imran