Bosch Home India — Serie 6 Front Load Washing Machine PCB not fixed yet

Address:

Thoraipakkam

My name is Amala Dishani. My husband is a registered Bosch customer. The complaint number is [protected]. Our PCB had burnt and we have been waiting for the technician to give us an update on the board. However, it has been 2 weeks. The call center is pointing fingers at the service center (Neha Home Care Solutuons, Thoraipakkam) and the service center is pointing fingers at the call center. When a complaint is registered, it is open till a resolution is provided. These people are telling us that they are waiting for a phone call from the team to give a go. I have lost my patience and would like to take this legally to the consumer court.