Bosch Home India — service of faulty valve

Address:

Gandhinagar, Gujarat, 382028

I purchased a bosch front loading machine on 04/12/2016 with sr no[protected]. This machine developed a fault near 5th of nov 2018 with the valve that controls water supply. I called bosch customer care and requested technician vist. The request was taken under warranty period and request id was [protected].
The technician visited on around 10th november 2018 and told us that new valve needs to installed and it will take a week time. He called me on 16th november confirming that he has got the new valve. But then he never came to install it. And on 20th november, i received a mail from bosch that my request was completed. I called customer care and told them that the service request is not complete. Even till today on 24th november... Approx 20 days since my request, i am awaiting the service of bosch home india... The replies of the employees have been very casual and they do not care for the customer once their product is sold. I am disappointed in bosch and will not recommend anyone to buy just because of after sales service is the worst of all.