[Resolved] Bosch Home India — sms60l18in dishwasher

 
3 Reviews
 SriniBR on May 4, 2018
We have bought bosch dishwasher (Sms60l18in) about a month ago. Was working very well. We are using finish brand salt, rinseaid and detergent.

About a week back, we are seeing a significant white film on all washed vessels. Takes a lot of additional manual effort to wash out this white film.

Complained to bosch customer service one week back. No response. When i called them last monday, (The same person seems to pick up any/all calls), said will come within 48 hours (This is a standard response from them for any/all service requests).

Next day was tuesday (May day). The next day someone called saying bosch service. Said on the way. Inquired about problem. Then said he only knows washing machine, not dishwasher and said will call back in 10 mins. No one has since called... It is now friday (May 4) evening.

Still no one has called or has showed up.

It was quite a lot of pain to go through the installation/demo process. Thought the saving grace was an excellent product, which it was for one month.

Now, this might be a small problem to fix... Not sure. But, no one has showed up in a weeks' time... We haven't been able to use the dishwasher, as the white film coating is significant.

Can someone, authorized and competent to handle bosch dishwasher, please attend to this issue quickly please.

Thank you
.. Srinivasan br (Chennai)
Complaint marked as Resolved Jun 14, 2018

Complaint Status


[May 04, 2018] Bosch Home India customer support has been notified about the posted complaint.
Verified Support
Bosch Home India Customer Care's response, May 07, 2018
Dear Srinivasan BR,

We regret the inconvenience caused. Please share your contact and location details here so that our team can get in touch with you soon.

With Regards,
Bosch Home Appliances Team
Verified Support
Bosch Home India Customer Care's response, May 14, 2018
Hi,

We have learnt from the team that our representative is in touch with you regarding the issue. Please be assured that your issue is been looked into.

Regards,
Bosch Home Appliances Team
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Sir/Madam:

Thank you for your reply.

My Contact Number is[protected], location is Chennai (Tambaram).

Thank you
I brought Bosch washing machine, 2 months back, just within 40 days machine inlet pipe is start leaking, I'm calling since last 3 days to service provider but he was giving me excuses, service guy is also rudely, so please don't go for with Bosch.
They won't provide service. I will not suggest to buy any Bosch appliances.

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    Bosch Home India - sms60l18in dishwasher