[Resolved]  Bosch Home India — Washing Machine Classixx 6.0 KG - Rude and in capable technical engineer

Address:

Bangalore, Karnataka, 560048

Procured in July 2014, the washing machine was not getting unlocked last year after completing the wash.

Since the machine was under warranty I called up the customer care and booked a complaint. The so called technical engineer came home, didn't know what to do with the machine, just hit the door from different angles and it got unlocked. He said the part has to be changed and said IT IS NOT covered under warranty. Since the locking/unlocking was happening, I asked him not to do anything and paid him the visiting charges of Rs. 800.

However he called me the next day and said the part CAN BE CLAIMED under warranty, though it is working fine, will be better to get it changed. I told him to bring the part and change it. However the part he brought looked fake, without any seal from BOSCH or any receipt from BOSCH. Unsure about his intentions, I told him not to change the part.

The machine was working fine until Jan 2017 and now the door is NOT locking and the machine wouldn't start. The technical engineer came from SV Care, Bangalore. Within 2 minutes from entering the house, he said the PCB and the lock hook has to be changed, part inventory is not available, don't know when it will come. And I had to pay him Rs. 800 for this information.

After I argued, he made couple of calls and told me an estimate of Rs. 11000 and the part has to be IMPORTED from German. I do not know how did he identify the part has to be replaced, he did not even touch the machine.

Is this some kind of cheating BOSCH is doing with its customer with the help of local service providers? They clearly have Original parts and Duplicate parts, and have NO technical competence to identify an issue.

Rs.40000+ worth washing machine, rude technical staff, cheating service providers, zero inventory of parts, started giving trouble within 2 years of purchase. It is a BIG scam.