Bosch Home India — washing machine installation and demo not done

Hi,
It's been 3 days since i bought a bosch front load washing machine from my nearest electronics dealer and i haven't received any calls or any status update against the installation process and i've been calling the customer care from the last 2 days and they're telling me that it will happen in 48 hours and the problem is still not solved by bosch and i have not received any update from them
I've even wrote a mail to them but still no reply