[Resolved] Bosch Home India — Washing Machine Power Module Failure - WAS24460IN

JasdeepSS

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased Bosch Avantixx Washing Machine WAS24460IN in 2014. It suddenly stopped working and the washing machine went completely dead (June 2016). I called the Bosch customer care and engineer who visited found that the power module of the machine has failed. The estimate price for the repair is close to Rs 15, 000/-. This is a very big amount to pay for the power module. These parts are not available in the market and Bosch is looting our money. They expect that the customers who have so much faith in Bosch to bear such high costs of repair which doesn't seem to be right. They are charging unrealistic amount of money for the repair.
I would suggest other customers to not buy Bosch products as they control the spare parts and charge very high premium for them. I genuinely want a reply from Bosch and want this issue to be resolved as soon as possible.

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Aug 3, 2016

Complaint marked as Resolved

Bosch Home India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Bosch Home India Customer Care's response Dear Jasdeep, We regret for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@bosch-home.com to serve you better. Our representative will get in touch with you shortly. With Regards, Bosch Home Appliances Team