Bosch Home India — Washing machine rusting

Address:	625007
Website:	Bosch Washing Machine

My name - hema[protected]
Customer id-a0773865
Ph: [protected]
Madurai-625007

I bought a bosch washing machine wab 20268in/01on 19/7/2014.
Warranty is till 18/7/2016.
My machine got rusted from inside and the paint started peeling de to oxidation of the metal body.
I made a complaint with the customer care and the service person name mr johnson attended on 24/5/2016. He said the rusting of metal body does not come under warranty.
I explained that i have been using other brand washing machine at the same place for many years before changing to this brand and also showed all metal items nearby painted kept in there have not rusted.
He said he will inform the company and revert back.
But to my surprise there was no response till again i made a call to the customer care referring the same.
Later on 31/5/2016 one mr sebastian attended and took photographs and videos to whom also i explained the same. He also said that he will inform the company and come back.
After several days when i mailed posted via the rating portal of bosch, this technician called me and said that rusting of metal body wold be charged.
I asked why should i be charged for a defective part from bosch.
I also said that the painting from other sides are also getting peeled off and asked for replacement or rectification - but till now there is no reply.
Job card nos[protected] —[protected] mr. Johnson
[protected] —[protected] — mr. Sebastian — ph [protected]