Bosch Home India — Washing machine WAT28468 IN

Address:

26/1, sasthri nagar 3rd street, Erode

On a great regret I am composing this mail, having believed in BOSCH company, as good brand, bought Bosch Washing machine on OCt 2017 for the price of Rs 40000 trusting the brand, paid the high price. From the year of purchase itself it had small small repairs, but then during the warranty period, it resolved without much issues. Now in June this year the machine completely stopped working. I have logged a call with Bosch customer care and all the drama happened. One time a registered service engineer came and took the machine and kept up to 14 days and returned back charging Rs 500 saying it cannot be resolved at their end and asked to again call log and we did too and secondly another service engineer came and the same drama happened with no improvement in situation. Now its been a month the machine is with them and every time when we enquire regarding machine he says only 3 days it will get resolved, but now saying it is having mother board issues and cannot be resolved as like such. It is definitely a huge shock and as well as loss for us within 3 years our 40000 priced mega-brand machine lost its life. Such a brand named company if this the way of response for customer service what is the use of your product selling. Its been a great disappointment and also taking to the point of thinking whether a failure model being sold at your end since it had issues from the very next month. At-least with some hope left I am logging this complaint. Expecting a greater response as well as work from you.